Refunds and Returns Policy
Last Updated: February 14, 2024
Welcome to gymsuppliesusa.com (referred to herein as “the Website”), owned and operated by Gym Supplies USA (referred to herein as “we”, “us”, or “our”). We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your peace of mind.
1. Eligibility for Returns
You may return products purchased from the Website within 30 days from the date of delivery if they meet the following criteria:
- The product is unused, undamaged, and in its original packaging.
- The product is in the same condition as when you received it.
- The product is eligible for return as per the specific return policy stated on the product page.
2. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer support team at contact@gymsuppliesusa.com within 30 days from the date of delivery to request a return authorization.
- Provide your order number, the name of the product(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to return the product(s) to us.
3. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the product(s) are returned to us safely.
4. Refund Process
Upon receipt of the returned product(s) and verification of their eligibility, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
5. Non-Refundable Items
The following items are not eligible for return or refund:
- Products that have been used, damaged, or altered after delivery.
- Products that are not in their original packaging.
- Products purchased as part of a sale, promotion, or clearance event, unless otherwise stated.
6. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at contact@gymsuppliesusa.com or by mail at:
Gym Supplies USA
Kanpur, UP, India
7. Changes to Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the Website. We encourage you to review this policy periodically for any changes.
Thank you for shopping with Gym Supplies USA. We appreciate your business and strive to ensure your satisfaction with every purchase.